Privacy Policy

Our Commitment to User and Pet Safety

Pomsse (operated by PetPark Technologies Private Limited) respects your personal privacy. We implement industry-leading encryption, strict data protection protocols, and secure transaction handling in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) framework.

1. Information We Collect

A. Account & Registration Data: Name, phone number, email address, profile pictures, city/location, and verified login credentials.

B. Pet Profile & Health Records: Pet name, breed, age, gender, photos, temperament attributes, and voluntary vaccination certificates for verified badges.

C. Geolocation Data: Precise GPS coordinates (only upon explicit permission) to power pet matchmaking in your local radius, nearby dog park discovery, and Lost Pet SOS broadcasts.

D. Technical & Device Metadata: IP address, device model, operating system version, browser type, and app performance logs for security monitoring.

2. Payment Processing & Razorpay Compliance

When you purchase subscriptions, match boosts, or merchandise, payments are processed securely via our trusted payment gateway partner, Razorpay Software Private Limited.

PCI-DSS Level 1 Compliance: All credit card, debit card, UPI, and net banking transactions are encrypted via 256-bit SSL/TLS protocol and processed directly on Razorpay's PCI-DSS compliant secure servers.
No Sensitive Card Storage: Pomsse does NOT collect, view, or store CVV numbers, card PINs, or raw credit/debit card numbers on our internal databases.
Tokenization: Payment credentials adhere to Reserve Bank of India (RBI) tokenization guidelines for safe recurring billing.

3. How We Use Collected Data

To match your pet with compatible playmates and parents in your area.
To facilitate private, end-to-end encrypted chat between pet owners.
To process and authenticate Razorpay subscription billing and generate tax invoices.
To instantly broadcast Lost Pet SOS alerts to neighboring parents within your designated radius.
To prevent fraud, fake profiles, unauthorized commercial breeding, and ensure community safety.

4. Data Sharing & Third-Party Disclosures

We strictly DO NOT sell, rent, or trade your personal data or pet photos to third-party advertisers or data brokers. Data is shared solely with:

Payment Gateways (Razorpay): Solely to process and verify your payment transactions.
Logistics Partners: To fulfill physical merchandise / pet welcome starter packs (if ordered).
Legal & Regulatory Authorities: Only when strictly mandated under Indian Law, court subpoenas, or law enforcement directives.

5. Cookies & Tracking Technologies

We use essential cookies and session storage to maintain authentication, remember language and user preferences, and analyze anonymized site traffic for performance optimization. You can manage or disable cookies in your browser settings anytime.

6. User Rights & Data Deletion

You retain full ownership of your data. You may review, correct, download an export of your information, or request complete account deletion at any time in the app via Settings > Privacy > Delete Account or by sending an email to privacy@Pomsse.app. Deletion is executed permanently within 7 business days.

7. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

Officer Name: Grievance & Compliance Officer

Company: PetPark Technologies Private Limited (Pomsse)

Office Address: Plot No. 42, Innovation Square, Sector 18, Cyber City Phase 2, Gurugram, Haryana - 122002, India

Email: grievance@Pomsse.app / support@pomsse.com

Response Time: Acknowledgment within 24–48 hours; resolution within 15–30 days.