Pomsse
100% Fair & Transparent

Refund & Cancellation Policy

Last updated: March 2026 • Compliant with Consumer Protection & Razorpay Merchant Standards

Standard Refund Processing Timeline

All approved refunds are initiated immediately and credited back to the customer's original payment method (Bank Account, Credit/Debit Card, UPI, or Wallet) within 5 to 7 business days in full compliance with RBI and Razorpay payment standards.

1. Cancellation Policy

Subscription Memberships (Pomsse Premium): Users may cancel auto-renewing subscriptions at any time directly through the app (Account Settings > Manage Subscription) or by notifying our support team. Upon cancellation, your premium privileges will remain active until the end of the current billing cycle, and no further recurring debits will occur.

Physical Products & Starter Kits: Order cancellations are accepted at no charge if requested before order dispatch (within 12 hours of placing the order). Once an order has been handed over to the courier partner, cancellation is subject to return handling procedures.

2. Refund Eligibility & Scenarios

Refunds will be granted under the following circumstances:

  • 14-Day Satisfaction Guarantee: First-time buyers of Pomsse Premium subscriptions who are unsatisfied with the matchmaking service may claim a full refund within 14 days of the initial purchase.
  • Duplicate or Erroneous Deductions: In case of technical glitches where multiple charges were deducted for a single transaction, the excess amount will be refunded immediately.
  • Service Non-Delivery / Outage: If paid digital features or verified badges fail to activate due to platform downtime exceeding 48 hours, a pro-rata or full refund will be granted.
  • Damaged / Incorrect Physical Products: If any physical item arrives broken or defective, we will offer a free replacement or complete refund upon photo/video verification within 48 hours of delivery.

3. Non-Refundable Items

The following purchases are non-refundable:

  • Digital consumable tokens (such as Instant Super-Likes, Spotlights, and Single Boosts) that have already been fully consumed or utilized.
  • Accounts suspended or terminated due to explicit violations of our Safety & Anti-Harassment policies (e.g., fraudulent breeding mills or abusive conduct).
  • Refund requests submitted past the specified 14-day guarantee window without valid technical fault justification.

4. Mode and Timeline of Refund

All refunds are processed through Razorpay Payment Gateway directly to the original source account used at checkout:

UPI / Wallets 24 - 48 Hours
Net Banking 3 - 5 Business Days
Credit / Debit Cards 5 - 7 Business Days

*Please note that processing times can vary slightly depending on your issuing bank's settlement cycle.

5. How to Raise a Refund or Cancellation Request

You can initiate your request through any of the following channels:

  1. In-App: Open the Pomsse app > Settings > Billing & Purchases > Request Refund.
  2. Email: Send your registered phone number, email, and Razorpay Payment ID to support@pomsse.com or billing@Pomsse.app.
  3. Contact Portal: Submit an inquiry on our official Contact Us Page selecting "Payment & Razorpay Billing".

Our billing team will verify the details within 24 business hours and notify you with the refund ARN / reference tracking number.