Instant Service & Digital Fulfillment
All digital services, subscriptions (Pomsse Premium), profile verifications, and matchmaking boosts
purchased via our platform (processed securely through Razorpay) are fulfilled and
activated instantly within 5 to 15 minutes upon successful payment confirmation.
1. Digital Services & App Subscriptions Delivery
For online transactions involving in-app features, subscriptions, verified badges, or match credits:
- Delivery Method: Direct digital activation in the registered user's Pomsse account.
- Delivery Timeline: Instantaneous (typically within a few seconds, maximum up to 15
minutes in case of network latency).
- Confirmation & Invoice: A digital invoice and transaction confirmation with payment
reference ID is dispatched automatically to your registered email address and displayed in your in-app
billing history.
- Access Issues: If your digital subscription is not active within 15 minutes of
successful payment debit, please email support@pomsse.com with your Razorpay Payment ID for
immediate resolution.
2. Physical Merchandise & Pet Welcome Kits (If
Applicable)
When ordering physical goods such as Smart QR Pet Tags, Welcome Starter Packs, or partner merchandise:
Processing Time
Orders are processed, quality checked, and packed within 1 to 2
business days (excluding Sundays and national holidays).
Delivery Timelines
Metro Cities: 2 - 4 business days
Rest of India:
4 - 7 business days depending on destination pin code.
3. Shipping Coverage & Logistics Partners
We deliver physical merchandise to all serviceable pin codes across India through reputed logistics partners
including Blue Dart, Delhivery, DTDC, and India Post Speed Post. Delivery tracking links are shared via SMS
and email once the package is dispatched.
4. Shipping Rates & Charges
- Standard shipping rates (if applicable) are clearly displayed at checkout prior to final payment
authorization.
- Orders above specified promotional thresholds or included in Premium Welcome bundles qualify for
Free Standard Shipping.
- All prices displayed are inclusive of applicable Goods and Services Tax (GST) under Indian Law.
5. Damaged, Lost, or Delayed Shipments
In the rare event that a physical package arrives damaged or is significantly delayed:
- Please inspect the package upon arrival. If the outer seal is broken or tampered with, take photos/video
and notify us within 48 hours of delivery.
- We will promptly arrange an expedited replacement shipment or issue a full refund in accordance with our
Refund & Cancellation Policy.
6. Shipping & Fulfillment Queries
For any queries regarding shipping status, order dispatch, or digital service activation, reach out to our
team:
Pomsse Fulfillment & Customer Support
Email: support@pomsse.com
Operational Hours: Mon – Sat, 9:30 AM to 6:30 PM IST
Contact Support